Privacy policy & terms of use

Scope:

As a data controller we fully comply with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other relevant legislation. As of May 25, 2018, this will include the processing of personal data as governed by the General Data Protection Regulation (GDPR). This is the privacy policy that applies to Real Wild Estates Ltd (Registered 10618168 ) hereafter referred to as RWE. It also covers the data controlling and processing activities of any affiliated enterprises or partners. We collect the information you provide to us, such as your name, your postal or email address.

We collect non-personal information such as browser type and web pages visited to help manage our websites and to improve your overall experience.
We use cookies and web beacons to manage our email programs and websites. We do NOT use these technologies to collect or to store personal information.

Uses:

We use the information you provide to place requests or orders through our websites
We send you information about promotions and other marketing events via mail and email that you have expressed an interest in
We do NOT share your information with unrelated third parties for their marketing purposes.
We use personal information consistent with the purpose you provided it to us.

Your Choices:

You may request to be removed from our system by contacting us.
You may request access and revisions to the personal information you submitted by contacting us.

Important Information:

RWE respects your privacy, and we will do our best to earn and keep your trust.
RWE complies with the UK and EU data protection laws.

How to Contact Us:

20, Chamberlain St, Wells, Somerset BA5 2PF UK
Telephone: 01963 824514 Email: info@realwildestates.com

RWE Privacy Policy – effective 19th March 2021

RWE respects your privacy, and we will do our best to earn and keep your trust. All Personal Information that you share with us is treated with the utmost care. RWE has created this Privacy Policy in order to demonstrate our firm commitment to the privacy of all our members, clients, sponsors, supporters and staff within the UK and Internationally.

This Privacy Policy identifies what Personal Information we collect when you use our websites or other online services, what choices you can make about your Personal Information, how we use this data, and how we protect your Personal Information, and applies to all Personal Information provided to us in our sites or through our websites or other online services.

We may, but shall not be required to, also process Personal Information submitted relating to individuals in the EU via other compliance mechanisms, including data processing agreements based on the EU Standard Contractual Clauses.

What is Covered by This Policy?

This Privacy Policy applies to websites and sites operated by or on behalf of RWE across the UK. The purpose of this policy is to tell you what information we collect, how it is used, where it is used, and how to contact RWE with privacy inquiries. Websites of RWE may contain links to websites not owned or operated by RWE. RWE is not responsible for the content, privacy policies, or practices of those websites. We recommend that you review the privacy policies of each site you visit.

Personal Information We Collect

RWE collects information, including Personal Information that you provide us when you visit our website. “Personal Information” that will be collected or processed by RWE includes:

Title, first and last names, private or company addresses, country, contact number and enquiry details.
email address;
password;
Some web browsers may transmit “do not track” signals. Web browsers may incorporate or activate these features differently, making it unclear if users have consciously activated them. As a result, at this time we do not take steps to respond to such signals.

RWE may collect Personal Information in a variety of ways including directly from browsers while online when you use any of our online tools or features or applications.

How We Use Your Personal Information

RWE collects and uses your Personal Information to:

Conduct business with us or a third party.
Gain enquiries on our members or other features
Improve your experience with us
Process, support and follow up on events
Run award nominations and competitions
Create and maintain accounts
Help you receive email and direct mail
Help you send us testimonials or other communications
Permit you to apply for a job

We process Personal Information submitted by our members and stakeholders for the purpose of providing the above-referenced services (collectively, the “Services”) to them. To fulfil these purposes, we may access Personal Information to provide the Services, to prevent or address service or technical problems, to respond to customer support matters, to follow the instructions of a customer who submitted the Personal Information, or in response to contractual requirements with our students and service providers.

Where you have entered into a contract with RWE, we will process your Personal Information in order to meet our obligations and exercise our rights in terms of that contract.

In other cases, RWE has a legitimate interest in processing Personal Information which allows us to provide you with a better customer service; and to send marketing emails to you where you have enquired, downloaded or purchased goods from us and where you have not opted out from receiving those messages.

There may be some occasions where we seek your consent to process Personal Information but in those cases we will provide full details of what RWE is seeking consent for, so that you will be able to carefully consider whether to provide that consent.

How we Process Your Personal Information

When processing Personal Information RWE ensures that:

it is processed lawfully, fairly and in a transparent manner (‘lawfulness, fairness and transparency’);
it is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; (‘purpose limitation’)
it is all adequate, relevant and limited to what is necessary in relation to the purposes for which the Personal Information is processed; (‘data minimisation’)
it is all accurate and, where necessary, kept up to date and that reasonable steps will be taken to ensure that Personal Information that is inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’)
it is kept in a form which permits identification of you for no longer than is necessary for the purposes for which the Personal Information is processed; (‘storage limitation’)
it is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).
RWEC will facilitate any request from you to exercise you rights under data protection law and the General Data Protection Regulation as appropriate, always communicating in a concise, transparent, intelligible and easily accessible form and without undue delay.

RWE will also:

ensure that the legal basis for processing Personal Information is identified in advance and that all processing complies with the law.
not do anything with your Personal Information that you would not expect given the content of this policy.
ensure that appropriate information is provided advising how and why Personal Data is being processed, and in particular advising data subjects of their rights.
only collect and process the Personal Information that we need for the purposes we have identified in advance.
ensure that as far as possible the Personal Information we hold is accurate, or a system is in place for ensuring that it is kept up to date as far as possible.
only hold onto your Personal Information for as long as it is needed after which time we will securely erase or delete the personal data. RWE Data Retention Policy sets out the appropriate period of time.
ensure that appropriate security measures are in place to ensure that Personal Information can only be accessed by those who need to access it and that it is held and transferred securely.

Your Choices and Access to Your Personal Information

Our email, website, and other interactive programs allow you to choose to receive or to stop receiving communications from us.

RWE honours a “once out – always out” policy. Once you opt out, you are opted out of that type of communication and that brand until we are explicitly told in writing to opt you back in. You may opt out of email programs at any time by following the opt-out instructions provided in the email you receive. You also have the following rights:

Subject access: the right to request information about how Personal Information is being processed including whether Personal Information is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information:

the purpose of the processing
the categories of personal data
the recipients to whom data has been disclosed or which will be disclosed
the retention period
the right to lodge a complaint with the ICO in the United Kingdom
the source of the information if not collected direct from the subject
the existence of any automated decision making.

Rectification: the right to allow data subject to rectify inaccurate Personal Information concerning them.

Erasure: the right to have data erased and to have confirmation of erasure, but only where:

the data is no longer necessary in relation to the purpose for which it was collected; or
where consent is withdrawn; or
where there is no legal basis for the processing; or
there is a legal obligation to delete data.

Restriction of processing: the right to ask for certain processing to be restricted in the following circumstances:

if the accuracy of the personal data is being contested; or
if our processing is unlawful but the data subject does not want it erased; or
if the data is no longer needed the data for the purpose of the processing but it is required by the data subject for the establishment, exercise or defence of legal claims; or
if the data subject has objected to the processing, pending verification of that objection.

Data portability: the right to receive a copy of Personal Information which has been provided by the data subject and which is processed by automated means in a format which will allow the individual to transfer the data to another data controller.

Object to processing: the right to object to the processing of Personal Information relying on the legitimate interests processing condition unless RWE can demonstrate compelling legitimate grounds for the processing which override the interests of the data subject or for the establishment, exercise or defence of legal claims.

Personal Information is to be used for a purpose other than those for which it was originally collected or subsequently authorized by such user. We will treat as sensitive any Personal Information received from a third party where the third party identifies and treats it as sensitive.

Sharing Personal Information with Third Parties

We may disclose or transfer Personal Information in connection with, or during negotiations of, any merger, sale of company assets, product lines or divisions, or any financing or acquisition. We may also disclose Personal Information to prevent damage or harm to us, our Services, or any person or property, or if we believe that disclosure is required by law (including to meet national security or law enforcement requirements), or in response to a lawful request by public authorities. Except as described in this Privacy Policy, we will not otherwise disclose Personal Information to third parties unless you have been provided with an opportunity to opt in to such disclosure.

RWE does not release the Personal Information it collects from you to any unrelated third parties so that they may send you commercial promotions or offers for products or services.

Except as described in this Privacy Policy, we will not otherwise disclose personal data to any third parties unless you have provided consent to such disclosure and, in the case of personal data collected from children, the appropriate verifiable consent is obtained.

If an individual wishes to opt out or limit the use and disclosure of their personal data to a third party or a use that is incompatible with the purpose for personal data was originally collected or authorised, the individual may send such request to info@realwildestates.com

Personal Information Security

RWE maintains reasonable and appropriate security measures designed to help protect against loss, misuse, and alteration of Personal Information collected by RWEC, which include:

Physical and logical access controls, including firewall, limited access, and SSL encryption technology, that limit who can access personal data based on business/processing need;
All logins are performed via Secure Sockets Layer (SSL) communication.
All modifications you make to your user profile are performed via Secure Sockets Layer (SSL) communication.
All online payments are performed via Secure Sockets Layer (SSL) communication with a secure third party payment gateway service.
All server software used by our website is password protected.
All server hardware used by our website is physically secured against theft.
Privacy policies for personal data (this document) and for employee personal data (a copy of which may be requested at info@realwildestates.com );
Annual employee training on our privacy policies;
Employees who are bound by confidentiality obligations;
The appointment of a Privacy Officer to handle all personal data incidences or issues, including, without limitation, the handling of individual requests related to his/her personal data processed by RWE; and

Passive Data Collection – Cookies and Web Beacons

Our website may also collect Personal Information passively, through the use of cookies. A cookie is a small text file that writes to your hard drive. The cookie file contains your computer’s IP address and a user ID. The user ID links any orders you have placed on our site to your Personal Information. A user ID has no personally identifiable information attached to it unless you place an order on our site. Our website uses cookies to enhance the customer/ site visitors’ experience and help us improve our services. For example, the cookies we set are:

Cookies We Set

Account related cookies If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Forms related cookies When you submit data to through a form such as those found on contact or enquiry ages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including Facebook, Twitter, LinkedIn, Instagram and YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

RWE uses web beacons in emails to track traffic from the email to specific pages on our websites. You may be able to adjust your browser so that your computer either does not accept cookies, or notifies you when a website tries to deposit a cookie into your computer. Our cookies do not contain confidential Personal Information such as your home address, telephone number, or credit card information.

Changes to This Privacy Policy

We may amend this Privacy Policy at any time. If we make any changes in the way we collect, use, and/or share your Personal Information, we will notify you by sending you an email at the last email address that you provided us, or by prominently posting notice of the changes on the web sites covered by this Privacy Policy.

Data Controller

Your Personal Information is protected in the United Kingdom by the Data Protection Act 2018 (the “Act”), the General Data Protection Regulation 2016/679; and all relevant EU and UK data protection legislation. Under the Act we will only process your Personal Information in a lawful and fair manner. We will secure your Personal Information to prevent unauthorized access by third parties.

For the purposes of the Act, the data controller of RWE is Coach House, Westhill, Wincanton, BA9 9BY and registered with the Information Commissioner’s Office with registration number ICO:00010267384

All Personal Information collection and processing in the United Kingdom or India by RWE will be undertaken by RWE in accordance with the terms of this privacy policy.

RWE are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We cooperate with country data protection authorities if they believe that a privacy problem has occurred.

Contact Us

If you have any questions regarding your privacy, please contact RWE directly:

Coach House, Westhill Wincanton BA9 9BY Telephone: 01963 824514

Email: info@realwildestates.com (Strapline add Data Processing)

If you believe that RWE has not complied with your rights in relation to your personal data in relation to processing in or related to the United Kingdom, you can complain to the Information Commissioner’s Office. Their contact details are available at www.ico.org.uk

Terms of use

This website is provided by Real Wild Estates Ltd (RWE). By using this website you consent to the terms and conditions below.

1. Disclaimer

Whilst reasonable care is taken to ensure that the information contained on this website is accurate, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time without notice. You must check these terms and conditions for changes each time you intend to use this website.

RWE provides this website on an “as is” basis and makes no representations or warranties of any kind with respect to this website or the content contained on it (including any text, graphics, advertisements, measurements, links or other item) and disclaims all such representations and warranties. Opinions expressed on this website are not statements of fact. In addition, neither we nor any other contributor to this website make any representation or give any warranty, condition, undertaking or term either express or implied as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness, or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free.

Nothing on this website shall be regarded or taken as financial advice. The information contained on this website is not an invitation to invest in shares of RWE and may not be relied upon in connection with any investment decision.

The services listed on this website are only available to persons in the United Kingdom. Accordingly the information contained about them does not constitute a solicitation to person outside the United Kingdom and must not be acted upon by such persons.

2. Indemnity

You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all conditions, warranties, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.

3. Intellectual Property

The copyright in this website and its content belong to RWE. You may not make a permanent copy of or reproduce this website or any of its contents in any form. You may not reproduce or incorporate this website or any of its contents into any other website. You may only print or cache temporary copies of the content for your own personal non-commercial use.

RWE however welcomes links to this site from relevant third party websites.

4. Interruptions and Omissions in This Service

Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, the Internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

5. Invalidity

If any part of our terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

6. Links

This website may contains links to third party websites over which RWE has no control. RWE assumes no responsibility for the content of third party websites or for any losses which may arise out of use of a third party website. The presence of a link to a third party does not necessarily mean that RWE endorses that site or has or has not any association with the proprietor of that website.

7. Governing Law

These terms and conditions and your use of this website are governed exclusively by English law and any disputes arising from or in connection with these terms and conditions and your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.